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September 2020

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10

years running in Malaysia


100+

Speakers and experts spoken at SME CEO Forum


50+

SME related topic had been covered


6000+

delegates had attended SME CEO Forum




Featured Speakers


SME CEO FORUM is the platform for
SME business intelligence


Customer Experience (CX) has become a top priority for many businesses, big or small. Amidst increased market competition, expectation and scrutiny from customers, business executives are actively reviewing effective CX with relevant, engaging and front-of-mind strategies.

In commerce, customer experience is the product of an interaction between an organisation and a customer over the duration of their relationship. Customer Experience implies customer involvement at different levels – such as rational, emotional, sensorial, physical and spiritual. Customers respond diversely to direct and indirect contact with a company.


The Benefits Of Delivering A Great Customer Experience:



Who should join
SME CEO Forum?


SME Business Owners


Start-ups Founders


C – Level Executives


Head of Department and Senior Management

 

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